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Americans With Disabilities (ADA) Act Transportation Services

PT Connect paratransit service operated by Citrus Connection in the Lakeland Area Mass Transit District service area and Polk County Transit service for County coverage and beyond, is available for persons with disabilities who are unable to ride the fixed route buses.

Polk Transit Connect PT CONNECT

In compliance with the Americans with Disabilities Act (ADA), PT Connect is our call ahead, door-to-door service for those who are unable to use our regular service. This specialized fleet of small, wheelchair lift-equipped buses is currently available to senior citizens and people with disabilities throughout the Lakeland service district. A one-way fare is $2. For more information or to see if you qualify for PT Connect service, download the application form, or give us a call at 855-POLKBUS.

Transportation Disadvantaged Program

Operated by Polk County Transit Services that is the Community Transportation Coordinator (CTC). This special program provides free or reduced-price bus passes to physically, mentally, emotionally or economically disadvantaged individuals. Call 855-POLKBUS to qualify.

Wheelchair Lifts

Every Citrus Connection and W.H.A.T. bus is wheelchair lift-equipped, and all of the regular route buses are also equipped with “kneelers,” which lower the front step of the bus and make it easier to board. If you are unable to use our regular service, PT Connect service is also available. 855-POLKBUS.

  Universal Access Partnerships
  Disabled Services
  Bike and Ride
  Rules of the Road

My Ride
My Ride is the transit solution for every municipality in Polk County. The plan was devised by the people who will use it and it will expand service well past the current limitations. To learn more about My Ride, click on the My Ride logo on the home page.

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